IysSoft Social CRM is a comprehensive plugin that transforms your nopCommerce store into a professional social customer relationship hub. Manage all customer communications from WhatsApp, Facebook Messenger, Instagram, and Telegram in a single unified inbox.
Connect with your customers one-on-one through instant messaging platforms wherever they are. With advanced CRM features, automatically match customer data with nopCommerce records, track conversation history, and boost customer satisfaction.
Fully integrated into your nopCommerce admin panel, the plugin offers role-based access control, operator management, SLA monitoring, quality assurance system, and automated consent flows for enterprise-grade communication infrastructure.
The Studio module lets you create WhatsApp templates, define target audiences, send bulk campaigns, and publish social media content to Telegram, Facebook Pages, and Instagram.
FEATURES
1. MULTI-CHANNEL UNIFIED INBOX
- WhatsApp Cloud API, Facebook Messenger, Instagram and Telegram integration
- Manage all channels from a single interface
- Real-time notifications and live updates (SignalR infrastructure)
- Operator presence tracking, assignment and takeover
- Conversation status management (Open, Waiting Customer, Waiting Internal, Closed)
- Priority levels (Low, Normal, High, Urgent)
- SLA-based response targets with time tracking
- Smart triage filters and personal workspace preferences
2. RICH MESSAGING & COMPOSER
- Text messages, media attachments (images, videos, audio, documents)
- WhatsApp native template messages with variables and buttons
- Browser-based audio recording (voice notes)
- Quick reply system with /shortcuts
- Message status tracking (Pending, Sent, Delivered, Read, Failed)
- Delivery inspector and retry mechanism
3. ADVANCED CONTACT MANAGEMENT (CRM)
- Auto-match customers via phone number normalization
- Auto-link to nopCommerce customer records and student databases
- Duplicate contact merging, tags, notes, archiving
- GDPR/commercial consent flow with automated templates
4. STUDIO — WHATSAPP TEMPLATE MANAGEMENT
- Create WhatsApp templates (header, body, footer, buttons)
- Sync templates from WhatsApp Business Account
- Push templates to Meta for approval
- Multi-language and variable token support
5. STUDIO — AUDIENCE MANAGEMENT
- Create audiences by phone numbers with per-contact variable mapping
- Multi-channel targeting
6. STUDIO — CAMPAIGN MANAGEMENT
- Link templates with audiences for bulk WhatsApp campaigns
- Execution tracking with success/failure reports
7. STUDIO — SOCIAL MEDIA PUBLISHER
- Publish posts, stories, reels to Telegram, Facebook Pages, Instagram
- Publish job scheduling and execution
8. TELEGRAM BOT MANAGEMENT
- Register Telegram bot profiles, webhook configuration
- Send messages, photos, and videos
9. STAFF & TEAM MANAGEMENT
- Role-based permissions (SocialCrm Admin, Operator)
- Operator groups with channel-level access control
- Auto-assignment strategies and performance metrics
10. REPORTS & ANALYTICS
- Dashboard KPIs, operator activity reports
- Link status, media, conversation distribution
11. QUALITY ASSURANCE (QA)
- Per-conversation QA review with scoring and leaderboard
- Bulk QA actions and transcript management
12. SMART AUTOMATION
- Auto-close inactive conversations
- Consent flow automation and AI-powered tag suggestions
13. SYSTEM HEALTH & WEBHOOK MANAGEMENT
- Health Center dashboard, webhook status monitoring
- Signature validation and log retention
TECHNICAL SPECIFICATIONS
Platform: nopCommerce 4.60 - 4.90
Framework: .NET 7.0
Database: Microsoft SQL Server
Real-time: SignalR
API Integrations: Meta Graph API v25.0, Telegram Bot API
External: FFmpeg (optional, audio conversion)