Digital Delivery, Cancellation and Refund Policy

Last Updated: July 10, 2026

This policy applies to NopCommerce plugins, themes, software licenses and other downloadable digital products purchased through https://nopedu.com.

NopEdu does not sell or ship physical products. All products are delivered electronically.

1. Digital Product Delivery

Purchased products are delivered electronically after successful payment confirmation.

Depending on the product, delivery may be completed through one or more of the following methods:

• A download link displayed on the order confirmation page.

• The “My Account” or “Downloads” section of the Website.

• A download link sent to the customer’s registered email address.

• A license key or license activation record associated with the customer account.

• Manual account activation where a product requires verification.

No physical shipment or cargo delivery is provided.

2. Delivery Time

In most cases, access to a purchased digital product is provided automatically after successful payment confirmation.

Automatic delivery is normally completed within a few minutes. However, delivery may be delayed where:

• The payment transaction is pending or requires verification.

• Automated fraud or security checks are required.

• The customer entered an incorrect email address.

• The payment provider or banking infrastructure is temporarily unavailable.

• Manual license activation or order review is required.

• A technical interruption affects the Website or download service.

Where manual processing is required, the order will normally be reviewed within 1 business day.

Customers who do not receive access should contact info@iyssoft.com and provide their order number and registered email address.

3. Customer Responsibility

The customer is responsible for:

• Entering a valid and accessible email address.

• Maintaining access to the customer account used for the purchase.

• Reviewing the product description and compatibility requirements.

• Confirming the applicable NopCommerce version before purchasing.

• Confirming required third-party dependencies and server requirements.

• Downloading and securely storing purchased files.

• Keeping account and license information confidential.

Failure to review clearly disclosed compatibility information does not automatically mean that the product is defective.

4. Compatibility

Each product page may specify:

• Supported NopCommerce versions.

• Supported .NET versions.

• Required operating system or hosting environment.

• Required third-party plugins or dependencies.

• Browser or database requirements.

• License restrictions.

• Included support and update periods.

The customer should confirm these requirements before completing the purchase.

A product is not considered defective solely because it is installed on an unsupported NopCommerce version, modified source code, incompatible server environment or an environment that does not meet the published requirements.

5. Right of Withdrawal for Digital Content

Plugins, themes, downloadable files, software licenses and similar products are digital content delivered electronically.

Where the customer expressly requests or approves immediate digital delivery and acknowledges that the right of withdrawal may be lost after delivery begins, the statutory right of withdrawal may no longer apply once:

• The download link has been made available.

• The customer has downloaded or accessed the product.

• A software license has been issued or activated.

• Digital performance has otherwise begun with the customer’s legally valid prior approval and acknowledgment.

This exception will only be applied where the applicable legal conditions have been satisfied.

Where digital delivery has not started and no license has been issued or activated, the customer may submit a cancellation request to info@iyssoft.com.

6. Cancellation Before Digital Delivery

An order may be canceled before:

• The download becomes available.

• The file is accessed or downloaded.

• A license key is issued or activated.

• Digital performance begins.

Cancellation requests must include:

• Customer name.

• Order number.

• Registered email address.

• Product name.

• Reason for the request.

If digital delivery has already begun, the request will be evaluated under the refund and defective-product provisions of this policy.

7. Refund Eligibility

A refund may be approved where:

• The customer was charged more than once for the same order.

• Payment was collected but the product was not delivered.

• The supplied file is materially corrupted and NopEdu cannot provide a working replacement.

• The product materially fails to provide the functionality expressly stated on its product page.

• The product is confirmed to be incompatible with a NopCommerce version that was expressly listed as supported at the time of purchase.

• An incorrect product was delivered.

• NopEdu is unable to resolve a verified material defect within a reasonable period.

Refund eligibility will be assessed based on the nature of the issue, the product description, technical records and applicable consumer legislation.

8. Situations That Normally Do Not Qualify for a Refund

Subject to mandatory consumer rights, a refund will normally not be provided where:

• The customer changed their mind after downloading or accessing the product.

• The customer purchased a product for the wrong NopCommerce version despite clearly displayed compatibility information.

• The customer’s hosting environment does not meet the published requirements.

• The customer lacks the technical knowledge required to install or configure the product.

• The customer modified the product or its source code and the modification caused the issue.

• A third-party plugin, theme, customization or server configuration caused the incompatibility.

• The customer refuses to provide reasonable information necessary to investigate the issue.

• The customer’s support or update period has expired.

• The product has been used outside the scope of its license.

• The customer expected a feature that was not included in the product description.

• The customer no longer needs the product.

These provisions do not exclude or restrict any mandatory legal rights concerning defective or non-conforming digital products.

9. Reporting a Technical Problem

Before requesting a refund for a technical issue, the customer should contact info@iyssoft.com and provide:

• The order number.

• The product name and version.

• The NopCommerce version.

• The .NET version, where relevant.

• A description of the issue.

• Relevant error messages.

• Screenshots or logs, where available.

• Steps required to reproduce the issue.

• Information concerning other installed plugins or customizations.

NopEdu may provide troubleshooting instructions, an updated file, a compatibility fix or another reasonable solution.

The customer should not send passwords, complete payment card details or other sensitive credentials by email.

10. Refund Method and Processing

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in the customer’s account depends on iyzico, the relevant bank and the card issuer.

NopEdu will initiate approved refunds within the period required by applicable law.

When a full refund is issued:

• The customer’s license may be canceled.

• Download access may be removed.

• The customer must stop using the product.

• The customer must delete all copies under their control.

• Continued use after the refund may constitute unauthorized use.

11. Updates and Support

The support and update period applicable to a product is stated on the relevant product page or license description.

Unless expressly stated otherwise:

• Purchase of a product does not create an unlimited support obligation.

• Support does not include unrelated NopCommerce development.

• Support does not include repairing third-party plugins or custom code.

• Support does not include server administration or hosting configuration.

• New major versions may require a separate license or upgrade purchase.

Mandatory consumer rights concerning the product itself remain unaffected.

12. Chargebacks and Payment Disputes

Customers should contact info@iyssoft.com before initiating a payment dispute or chargeback so that NopEdu has an opportunity to investigate and resolve the issue.

Fraudulent, abusive or duplicate chargeback activity may result in suspension of the customer account and associated software licenses, without prejudice to applicable legal rights.

13. Contact

For digital delivery, cancellation, technical issue or refund requests:

NopEdu
Website: https://nopedu.com
Email: info@iyssoft.com
Business Address: [ENTER YOUR OFFICIAL BUSINESS ADDRESS]
Telephone: [ENTER YOUR TELEPHONE NUMBER]

Please include your order number in all order-related communications.